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Afterpay FAQ

Frequently asked questions

Installments by Afterpay is a service that allows you to
make purchases now and pay for them in four equal
payments made every 2 weeks without any interest.

Simply shop online and add items to your shopping
bag and checkout as normal. At checkout choose
Installments by Afterpay as your payment method. First
time customers will need to register with Afterpay and
provide payment details as usual, returning customers
simply log in to make their purchase. It’s that easy!
Please note that all items in your shopping bag must
be eligible for Installments by Afterpay. A minimum
purchase amount may apply and you must meet
additional eligibility requirements to qualify.

Installments by Afterpay can only be applied to
purchases made on website.

Installments by Afterpay is only available to customers
with a US billing address within the US and a US mobile
phone number. Customers with international billing
addresses will not be able to set up an account with

All customers are required to make their first payment
at the time of purchase, with the remaining three
payments deducted automatically every two weeks from
your chosen payment method. If you choose to make
additional payments before your scheduled pay dates,
you may do so through your Afterpay account.
You can log in to your Afterpay account to view your
payment schedule and make a payment before the due
date if you choose to do so.

If you fail to make a payment, you will be charged an $8
late payment fee, and an additional $8 fee if the missed
payment is not made within 7 days. Late fees will not
exceed 25% of the total order amount.
For more details, please see terms and conditions:

Afterpay orders are delivered as per our standard
shipping time frame after you complete your order online.

Yes, transaction value limits apply to purchases made on using Installments by Afterpay.

Afterpay is not available on purchases of gift cards. If you
are purchasing gift cards along with Afterpay eligible
products, you will need to place two separate orders.

If you have changed your mind, you can return your
Afterpay purchase in store or by mail for a refund. Please
check that your return or exchange meets our Return
policy here. Afterpay will be notified of your return and
will process the appropriate refunds. Please do not return
your purchase to Afterpay.
If you believe there is fault or concern with your Afterpay
purchase payment, please contact Afterpay customer
support at

If you would like to know more about Afterpay, visit the
Afterpay website for a comprehensive
list of FAQs, terms as well as Afterpay’s Privacy Policy
which can be found at
If you have any questions about your Afterpay account,
please contact Afterpay directly via web form at https://